Cancellation Policy

Holiday Apartments

Reserved holiday apartments cannot be cancelled free of charge. The cancellation policy is as follows:

cancellation up to 60 days prior to arrival:
cancellation between 59 and 30 days before arrival:
cancellation 29 days or less prior to arrival:

20% of the total amount
50% of the total amount
80% of the total amount

After the reservation is made, a down payment amounting to 20% of the accomodation price (and parking costs, if applicable) becomes due. We ask that the remaining amount is transferred at the latest 4 weeks before your arrival.

Hotel

Reservations can be cancelled free of charge as follows:

08.02. - 25.03.
25.03. - 29.04.
29.04. - 01.06.
01.06. - 03.10.
03.10. - 04.11.
04.11. - 20.12.
20.12. - 03.01.2019

By 1 day prior to arrival at 6 p.m.
By 7 days prior to arrival
By 14 days prior to arrival
By 21 days prior to arrival
By 7 days prior to arrival
By 1 day prior to arrival at 6 p.m.
By 21 days prior to arrival

After that, we charge a fee of 80% of the room price for each day that is not re-booked in case of cancellation or non-arrival.